Shipping Policy
Processing Time
• UK orders: Dispatched within 1–3 days.
• India orders: When I am based in Goa, dispatch is 1–7 days to allow for travel to the post office, local post office hours, and possible queue times.
• Dispatch times are not limited to business days, these are calendar days.
• I always aim to send orders sooner when possible, but the above windows gives room for busy periods or travel days.
Shipping Methods & Costs
• UK shipping: Royal Mail Tracked 48 (tracked).
• India shipping: India Post / Speedpost (fully tracked).
• Shipping costs are automatically calculated at checkout based on destination and parcel size/weight.
• Faster or upgraded services may be available at checkout when applicable.
• I currently ship worldwide (EU availability may vary depending on regulations; if EU shipping is unavailable, the site will prevent checkout).
• Customs & import fees: Buyers are responsible for any customs charges, import duties, taxes or tariffs required by their country. These are not included in product prices.
• United States: US orders are shipped with prepaid tariffs/duties included.
This means:
-
No unexpected customs payments on delivery.
-
I include the tariff portion in the shipping charge you see at checkout.
-
You will not be asked to pay anything extra at your end.
Shipping to the US is available and calculated at checkout based on the current tariff structure.
(If US tariff rules change, this will be updated.)
Delivery Issues, Delays & Lost Parcels
• Tracking: All orders are shipped with tracking. You’ll receive tracking details once your parcel has been dispatched.
• Delivery times: Vary by destination; tracking will give the most accurate progress updates.
• If your parcel seems delayed, please check the following:
– Confirm the delivery address on your order is correct
– Check if anyone in your household has accepted the parcel
– Check with neighbours
– Check your local sorting office/depot (missed delivery cards are not always left)
– Review your tracking link for attempted delivery notes
• If you’ve checked all of the above and still have concerns, please contact me.
• Lost parcels: If a parcel is confirmed lost by the carrier, I will work with you case by case. Because everything is tracked, genuine loss is rare, but I will always do my best to find a fair solution.
• I cannot take responsibility for delays caused by customs, local postal services, or circumstances outside my control (e.g., weather, strikes, customs backlogs).